Responses (1)

• C

  Chelsea_Ring

  Hey @Chance1432. Could you try rebooting your Indoor Cam? For this, press and hold down the setup button for 30 seconds and then see if you still get an error message of footage unavailable over the following 24 hours!

  0

  •

  13-04-2020 11:23:08

  •

  Reply

  C

  Chance1432

  So I I held the button down which put it into setup mode. After not being able to figure out what to do next I hit the button again and the camera reconnected to the WiFi. I still can’t see the snapshots. It just says unavailable.

  0

  •

  13-04-2020 11:37:33

  C

  Chelsea_Ring

  @Chance1432 For any old snapshots that has issues uploading to your event history, those will stay unavailable. Since you have it reconnected to your wifi, please monitor it for the next 24 hours and ensure you get Snapshots this time! Please also check your settings under Device Settings \> Snapshot Capture to ensure that this is still on and in the intervals of frequency that you want to see them. If you still see that they are unavailable, let me know what your RSSI is in 24 hours, as that may be an indicators as to why the uploads are unavailable.

  0

  •

  13-04-2020 11:55:54

  C

  Chance1432

  So for what it’s worth it’s still not working but the two Ring indoor cameras I setup last night are doing just fine with snapshot.

  0

  •

  14-04-2020 09:36:56

  C

  Chance1432

  So it’s not even trying to take snapshots now. I’ve made sure the settings are right and on and it isn’t doing anything. Is there anyway I can return it for a new one?

  0

  •

  14-04-2020 02:12:18

  C

  Chelsea_Ring

  @Chance1432 From here I recommend to reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can take a deeper look into the camera that is not having snapshot footage available to see why that is the case, as well as work out any refunds/returns that may be needed.

  0

  •

  14-04-2020 04:50:35