U
Ring Stick up cam pro not connecting to WIFI
troubleshooting
wireless-security-cameras
I have not been able to get my stick up cam to connect to WIFI. WIFI speed test came back as fast. WIFI is dual band. Signal strength in Ring app is RSSI-0. Connection fails at 95% complete repeatedly. I also have a Chime WIFI extender. It won't connect to that either. Help!
23 •
2 •
0 •
20-01-2025 20:33:26
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_a70ad0. If you're able to access your network settings, try creating a guest network using only 2.4GHz, then attempt to connect the Stick Up Cam to that. While the Stick Up Cam Pro is compatible with 5GHz networks too, 2.4GHz offers a farther effective range. Other troubleshooting steps you can try: - Reset the camera by holding down the setup button for 20 seconds.- Attempt the setup process on a different phone or tablet with the Ring app installed. If you continue to run into this same issue, it would be best to follow up with our support team for further assistance. You can get in touch at one of the numbers here, or @Ring on Facebook, X, or Instagram.
0
22-01-2025 19:39:39
•