Responses (1)

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  Chelsea_Ring

  Hey @ringuser07. People Only mode should still be available for you on your device, and should be available in a tile labeled Smart Alerts under your Device Profile page. What kind of customizable motion zones are you referencing? The Stick Up Cam 3rd Generation only has the motion settings as described [here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices).

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  02-06-2020 06:55:03

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  ringuser07

  Thanks for the reply. I do not see a smart alerts area. I only have Event History, Mode Settings, Linked Devices, Motion snooze, Linked Chimes, Device Health, Motion Settings, Device Settings, and Help menus unnder the settings for the Stick upo cam. Is there a different menu I am supposed to see? My motion zones are only ON/OFF check boxes. I suppose you are saying that is all I should have, and I should not have the capability to draw a box around regions for zones. Is that correct?

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  03-06-2020 05:03:55

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  Chelsea_Ring

  @ringuser07 My apologizes that you do not have the People Only mode setting on your phone to change! Since you do not have the Smart Alert tile to change People Only mode, do you see anything for it under Motion Settings? This should be the only other area for it, but if you still don't have it, rest assured the device should update with it in the near future, as it's possible you have yet to have that feature to your device. Once you see the Smart Alert tile, you can utilize it from there! Sorry for any confusion on the People Only mode side of things. For the Motion Zones, you are indeed correct! You will only have the on/off zones you can adjust, and no option to draw customized zones at this time for that camera. :)

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  04-06-2020 06:48:25

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  ringuser07

  Is there a way to force the update to my device? Is that a ring app update I need or a camera software update?

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  05-06-2020 05:45:34

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  Whatzuup

  I have the same problem, no person detection on the Mains Powered Stick up cam 3rd gen. Also it has a permanet critical battery warning, but it has no battery. I would assume that the Cam has the wrong firmware and thinks it's a Battery Powered Cam? How can I force update the firmware? Thsi should be an easy fix for Ring Support??????

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  05-06-2020 09:13:27

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  Chelsea_Ring

  Hey neighbors! You can contact our support team directly, and they can check on the firmware of your device and update it accordingly if the firmware is outdated. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how the calls goes and what they're able to find out for you. :)

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  05-06-2020 07:02:52