Ring Car Cam stop supporting from car cam support team

just 1 year old after changing the battery mode to low car cam stopped turning back on when the car is turn on. basically, its completely died now. call support was told to reach amazon for refund but need to return the product. My concern was the internal storage which saved the video record are unable to be reset with factory reset. i cant return a product that contain my private data back to amazon. what should I do, throw that $XXXX into the trash to save my private data or return for full refund?? called support no help useless wasted 2 hour of my time.