Outdoor Stick Up Camera's Battery keeps dying even with solar panel
Hi. I bought a RingDoorbell 3 Plus and Outdoor Stick Up Camera with a Solar Panel.My Doorbell is at 94% and it was installed on Saturday. My Outdoor Camera is 0% and this is the 2nd time it has powered off with solar panel. When I charge to 100%, insert it into the Outdoor Camera, I can see a thunderbolt icon which means it is getting charge from the solar panel. It was 76% in the evening and after waking up, it's 0%. What am I doing wrong? Why does the doorbell last so much longer? This is becoming a pain...
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23-09-2020 08:21:04
Responses (2)
- T
Go to your stickup cam's settings. Select "Device Settings". Then select "General Settings". Look at "Power Mode". It should indicate "Battery" mode. If it says "Wired" (or anything else), you should change it to "Battery" mode by tapping on "Power Mode" and tap "Switch to Battery Mode" at the bott
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28-09-2020 23:03:27
CIt’s a firmware issue. I’ve had extensive experience with this problem. I bought a 3-pack of Stickup Battery Cams from Costco. I purchased 3 third-Party solar panels (Wasserstein) from Amazon. When I first installed them the solar panels were actually giving me about 10% charge in just a few hours a
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19-10-2020 04:01:42
- H
Snapshot capture feature seemed to drain my battery the last two days after installing a solar panel to my already installed stick up cam. Before the solar attachment I only had to charge my battery once a month or two depending on driveway activity. Then after attaching solar my battery charged 10% in 2 hrs the get to 76% before it got dark and then died at 2am. I am not sure if going thru process of switching from battery to wire changed/enabled a setting like snapshot but I didn’t have the problem before. It seems like it saves constant video on ring which chews thru the battery
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11-11-2020 21:53:42
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CHi Hench. Snapshot Capture shouldn’t drain that much. I have mine set to a frequency of “every minute” and have no issues keeping my batteries above 90% at all times. However, switching over to “wired mode” after connecting the panel will 100% drain your battery super fast (especially overnight). Wi
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11-11-2020 22:14:27
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Caitlyn_Ring
Hi @KernelPad. There could be a few different causes for why the Stick Up Camera's battery is draining more quickly. First, approximately how many events is it recording each day? You can check this by going to the Event History log. The Solar Panels are designed to provide a trickle charge to your Ring device as long as they're receiving at least 4-6 hours of direct sunlight per day. This means the battery can still drain more quickly than it is being charged if the Solar Panel isn't receiving enough sunlight or if your Ring is recording a large number of events each day. If your Ring is recording a lot of events, you can try adjusting the [Motion Frequency](https://support.ring.com/hc/en-gb/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) settings or decreasing the motion sensitivity from within the Motion Zones. Another troubleshooting step you may want to try is to disconnect the Solar Panel from the Stick Up Cam and then perform a reset and new setup. To reset the Camera, you'll want to hold down the setup button for at least 20 seconds. Once that's done, you'll need to set the Camera back up again in the Ring App by following the steps under Set Up a Device. You can then reconnect the Solar Panel. I hope this helps. :)
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23-09-2020 15:14:02
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