H
One camera display is pink
hardwired-security-cameras
I mounted two flood light cameras yesterday and when we woke up this morning, one display is pink. I tried to recycle but it's still pink. Is this a common problem?
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18-12-2020 01:16:13
Responses (1)
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Caitlyn_Ring
Hi @homecomputer. If you're seeing any type of colored tint on your Camera's view, I'd recommend resetting it by holding down the setup button for at least 20 seconds. After that's complete, follow the steps under Set Up a Device to get it back up and running in the Ring App. This should resolve any problems with the Camera's view, but if it doesn't. please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solution our support team offers, or if my suggestion is helpful! :slight_smile:
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18-12-2020 04:32:57
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