Motion zone is cropped from actual picture
When setting the motion zones for one of my Ring camera's, as you can see from the two attached picture that the range of view is NOT the same. I have a alley way to the top of the picture which I would like a motion zone on, but unfortunately when setting a motion zone the top and bottom of the picture is cut off. Please Fix
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11-10-2020 06:34:02
Responses (20)
- B
Nope, still doesnt work. Tried re installing the app on my phone and also tried on my ipad. Any help?
•3
14-10-2020 07:02:56
MI noticed this change too; I read somewhere it’s a feature that ring itself changed, decreasing the motion zone distance, I hate it! My backyard is big and now my two backyard cameras don’t reach my kids trampoline. Big fail on rings side!
•12
14-10-2020 11:21:46
BIf that’s true then it’s really silly. Why wouldn’t I want a motion zone on everything my camera is pointed at? I hope they can fix this in a update
•6
15-10-2020 07:53:46
R[Chelsea\_Ring](https://community.ring.com/t5/user/viewprofilepage/user-id/13823) Community Manager - If I remember correctly , before the new boxed zones were introduced, my stick up camera had a longer sensor range. I live on a busy street so I had to angle my cam so that it would not pick up cars passing my driveway which caused a lot of alerts and video. So I angled the camera to show only the driveway (slightly longer than a car) and the sidewalk. Which eliminated the excessive car vid's. So I know the sensor ability is there . And as it is now , the covered area is very minimal. It only covers from the back of the car up to the sunroof. Which does not cover the front doors. I will send you two screen snapshots. First one is of the adjustment screen. The second is of the area it covers. As you can see , it's a very small area to not be able to completely cover.
•5
13-12-2020 07:29:00
3Wen I first got my ring cameras they cover my hole patio now the motion sensors only cover half way if I new this from the beginning I would’ve returned the cameras and not spend all that money this is ridicules . And is a fraud in way
•0
11-01-2022 08:20:27
- A
I really don't understand the stupidity of having a different motion view to the live view. I was unaware of this until I saw that my car had been broken into and I wasn't alerted! I check motion settings and saw that area wasn't covered even though it's on live view!!!!. THANKS RING! NOT! Also, what is with the ridiculous 2FA? Complete time waster. My advice... Get rid of it before someone sues you for not being able to log onto their camera in time to see a family member needing immediate help!
•6
02-03-2021 05:37:39
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- P
I see this post hasn’t moved much recently - are users still frustrated by the lack of cover when setting motion zones? Why have a wide angle live view then only cover a fraction of the total area. I have lost cover on cars on my drive so potentially need another camera …… mmmmmm!! Please amend and let the user decide how much of the live view to set up for motion detection.
•8
25-09-2021 07:46:04
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- U
I think what seems to be eluding the Ring team is that some of us bought the camera based on the features as advertised on the day... In fact some could be as boorish to dare to say "that's why we bought the #$%#323 things in the first place." SO WITH THAT. What's the point in staying with a company that has a blemished public track record for privacy and consumer data and then compounds user frustrations by trying to slip in some (yes some of us are electrical and software Engineers - note the "E") word salad with regard to why the thing doesn't do what it used to and was a selling feature in the first place. You're basically morphing into a Sonos peer. As in, you're a hardware security company not a software subscription service but you often act like the latter yet the trust is in the former and is established ON DAY OF PURCHASE.
•3
10-12-2021 06:40:55
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XThey are still advertising adjustable custom motion zones on Amazon and other retail. I just discovered this dysfunction and will be phasing out my entire ring system of 6 cameras and doorbell. Bubye Ring
•2
06-08-2022 01:59:50
- M
Is there anyone who actually wants this feature? How many people will it take before you remove it?
•3
17-12-2021 01:31:16
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Tom_Ring
Hi @billwill. I would first uninstall the Ring app, reboot your mobile, then reinstall the Ring app. Once that is complete, try to draw your Motion Zones and see if the image is correctly displayed. You can also try to do this on a new mobile or a tablet. If both of those do not work, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
1
12-10-2020 04:16:20
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