Inquiry Regarding Ring Camera Not Recording Videos

Dear Ring Support Team, I hope this message finds you well. I am reaching out to report an issue with my Ring camera. The camera does not seem to be recording videos properly. When I go to the “Playback” section, I only see the clips that I have watched live, while the footage I did not view in real-time is missing. Please note that I am subscribed to the paid plan, which I understand should include video recording and storage for a certain period. I would appreciate it if you could look into this issue and advise me on how to resolve it. Thank you for your support.