Hi @Bob11. Try resetting the Floodlight Cam by holding down the setup button for at least 20 seconds. After that, try to set it up again by following the steps under Set Up a Device in the Ring App. If it's still not completing the setup for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can offer more advanced troubleshooting assistance. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :slight_smile:
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18-12-2020 04:35:36
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Caitlyn_Ring
Hi @Bob11. Try resetting the Floodlight Cam by holding down the setup button for at least 20 seconds. After that, try to set it up again by following the steps under Set Up a Device in the Ring App. If it's still not completing the setup for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can offer more advanced troubleshooting assistance. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :slight_smile:
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18-12-2020 04:35:36
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