D
2 of my indoor cameras stopped receiving power for no reason
hardwired-security-cameras
cs-support
Is there a warranty on these devices? It seems strange that both stopped working. Makes me not want to continue with ring products. I went through troubleshooting and still nothing. What can I do? They are about a year old never moved.
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27-09-2021 10:58:45
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Marley_Ring
Sorry to hear about this, @Dniemas! It is certainly odd to hear that two devices stopped working at the same time. If you feel like you've exhausted all troubleshooting steps, our support team can certainly help further with steps. Trying out different power outlets, bring the devices nearby the router, and even using another mobile device for reconnection attempts, are all great steps to try. In regards to warranty, here is our [Warranty page](https://ring.com/warranty). Our [Protect Plus plan (1st Gen)](https://support.ring.com/hc/en-us/articles/360061428551-Protect-Plus-1st-Gen-information) also will extend warranty coverage when it is applied during the original warranty period. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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28-09-2021 05:10:51
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