Transfer a basic subscription

Question

Hi. I had my device replaced due to a faulty battery. I have a home basic subscription and have found out that I’m not allowed to trasfer this subscription to my new device. The old one was bought in April 2024 and when I tried to charge the battery this week it didn’t charge at all. I went back to the store I bought it in and they replaced it. Do I actually need to pay for s new subscription when the reason for it is a faulty battry on my old device?

Justin_Ring · Answer

Hi @user_5372a4. You cannot transfer your plan to a new device. You will need to cancel your subscription and start a new one. Don't worry, you will receive a prorated refund for what you have not used of your previous plan. https://ring.com/support/articles/0p7eu/Cancel-Ring-Subscription-Plan

Ring Home Plan

Transfer a basic subscription

Didn't find an answer ?