Technical support
had a problem with the app where in modes ,if i want to custom mode settings for cameras i get a pop up telling me that : our system is experiencing a delay : called technical support ,but unable to help said to me they will be in contact in 48 hours , never heard from them again .how can i check if they are still working on the problem or have conveniently forgot.
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25-06-2021 05:37:05
Responses (1)
- C
@tony888 To clarify, if you're trying to make a custom Mode other than the Modes offered with the Mode feature, this isn't an option. If you're running into this concern simply trying to change the Mode, then I still recommend following up with support on this error. We aren't able to look into your account and see why this error might be happening, but our support team can take a deeper look so they're the best point of contact in this situation.
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13-08-2021 19:20:44
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Caitlyn_Ring
Hi @tony888. Since you've already contacted our support team regarding this matter before, it would be best to follow up with them for more information. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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28-06-2021 18:24:00
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