Subscription plan renewal issues

Hello ring. For around 2 months I have issues to re-subrscribe to your service. I have Ring doorbell Pro. I wanted my service to resubscribe automatically and that failed. I also tried to re-subscribe manually and that also failed. I called support two times and bought times they solved the issue and than after few days it doesnt work. Can someone finally solve the issue so i can get access to my basic support plan ?! I am paying with visa card that will not expire until february 2021. My visa works for all other online purchases including ebay paypal etc... Please solve this urgently since i need access to my camera.