M
Mariecoleman
Accepted Solution
Confection problems
battery-video-doorbell
troubleshooting
I have the the ring doorbell 2nd generation, I am trying to reconnect to WiFi ( because new router) but it’s not spinning white for me to be able to do this, it’s just flashing blue on and off, what am I doing wrong please? ps I’ve reconnected all other devices except the door bell.
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14-06-2024 11:32:10
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Justin_Ring
Hi @Mariecoleman. If your Doorbell is not entering setup mode try the following steps: - Charge it for a few hours then try putting it in setup mode. - Factory reset it by pressing and holding the setup button on it for 20-25 seconds. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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18-06-2024 23:01:52
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