Responses (7)

• C

  Chelsea_Ring

  Sorry to hear you are getting this error code, @jfalgren0. Can you please try uninstalling and reinstalling the app? Let us know if that helps!

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  21-10-2019 08:08:03

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  J

  jfalgren0

  Sane problem - it persists

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  23-10-2019 06:15:22

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  darlajf

  I am having the same issue...and am running windows 10 64 bit

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  25-10-2019 01:57:58

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  crazygolfnut

  I have tried everything listed and it still does not work. Just started happening a couple of weeks ago. Not very happy!

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  20-07-2020 07:48:21

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  Chelsea_Ring

  Hi neighbors! What device are you trying to view? Thanks!

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  25-10-2019 06:56:37

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  darlajf

  I am trying to open my ring app....when I put in my username and password I get the error code and am unable to open the app to get to my devices anymore.

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  26-10-2019 12:10:04

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  Chelsea_Ring

  Thanks! Is this to view a Ring Doorbell, Security Cam or Alarm? Can you please specify?

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  28-10-2019 06:42:59

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  jfalgren0

  it to literally open the app on windows 10. to view anything related to the app you have to sign in. NOBODY CAN SIGN IN!

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  28-10-2019 11:35:40

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  Eagle328

  I just signed in yesterday on Windows 10 without any problems.

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  29-10-2019 12:03:03

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  Eagle328

  **NTE\_DECRYPTION\_FAILURE** 0x8009002C The specified data could not be decrypted.

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  29-10-2019 12:07:05

• J

  jfalgren0

  I fixed this - I disabled and then re-enabled the location settings in the app. 1. Open the Start menu. 2. Click Settings. 3. Click System on the Settings menu. 4. Select **Apps** & features from the left pane. 5. Find the RIng app and choose advanced options

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  29-10-2019 04:56:37

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  Krashnut

  Thanks, this worked.

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  05-05-2020 12:54:03

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  ditzwmm

  Additionally, I needed to terminate the program, disable the location service, then reset the app (deleting the data), and lastly re-enable the location service. It worked again. I believe 2-Factor may have something to do with this. Thanks for the post.

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  28-08-2020 08:45:36

  D

  dg9472

  Thanks. Terminating and then resetting the app worked for me as well.

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  28-04-2021 03:51:43

• C

  Chelsea_Ring

  Please ensure you are on the most up to date Windows App. If you are still experiencing this Error Message, please give our support team a call. Thank you!

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  30-10-2019 07:28:37

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• N

  njmoleman

  didn't have this issue until last week. Did the location off/on and all was back to normal. Now its back today and the location fix is not working today..

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  21-07-2020 04:49:19

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  darlajf

  Try closing the app completely and reopening..if that doesn't work, try uninstalling and reinstalling the app

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  21-07-2020 07:37:31

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  crazygolfnut

  I uninstalled, reinstalled, rebooted laptop etc. Nothing helps. Bad application.

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  28-07-2020 01:31:07

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  ditzwmm

  Please see my post. No need to uninstall/reinstall it is the app's data (just like cookies), it needed cleaning and resetting. :(

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  28-08-2020 08:47:02