Ring App for PC. Something went wrong, Error 403
Trying to access Ring software for Windows 10. I am getting the error message: Something went wrong , Server response code 403. I have not been able to find anything by searching for error 403. What could be causing this? Password is correct as when I type in the wrong password it says Incorrect Password. So it is also able to communicate with the server and isn't being blocked by my firewall.
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29-03-2021 06:02:13
Responses (6)
- D
I decided to try the Windows Ring App on my work PC and it is getting the same error message. I think it has to do with the two factor authentication. The Ring App never asks me for the two factor code when trying to login
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27-04-2021 12:46:43
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- P
Hello, I was facing a similar issue where it said error 403 from server. I traced out the calls behind the scenes and found the ring server indeed responding with a 403 with this in the details, {"error":"2sv-method-not-allowed","error_description":"2FA method not allowed"}. A while back ring forced all users to multi-factor authentication for security reasons, I was still using e-mail for multi-factor, so **the fix** in my case was to log into my ring account in the web UI, and setup a mobile phone to receive the code for two step verification. (Account --> Manage Account --> Two-Step Verification --> Manage). It would be nice if the ring app would detect this error and present a more friendly message to the end user and/or support e-mail for MFA.
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17-05-2021 06:37:55
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Marley_Ring
Hi there, @DrmChld! This sounds similar to this [Community thread](https://community.ring.com/t/ring-app-403-forbidden/641). It looks like disabling a vpn helped for one neighbors, and is certainly a step we recommend. Feel free to let us know how this goes! :)
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30-03-2021 10:47:00
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