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How to reset Glass Break Sensor "Tampered" alarm>
troubleshooting
cs-support
alarm-alerts
My Glass Break Sensor tampered whilst I was setting it up for the first time. I can't figure out how to reset the tamper alert. I've tried: * Hold reset with batteries installed * Hold reset with batteries removed * Reconfigure device from advanced settings in app * Remove device from app and then re-install Lots of Google searching has resulted in nothing. Any ideas?
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01-08-2023 09:22:07
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Justin_Ring
Hi @grahamc. Those were excellent troubleshooting steps to try. The main reason a Glass Break Sensor will go into a tampered state is because the tamper switch is not pressed down correctly when the sensor is closed. I would recommend double-checking that you have the lock symbol aligned with the line. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-08-2023 04:22:22
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