D
How to remove offline keypad
app-settings
device-settings
troubleshooting
How do I remove an old keypad that won’t power on? It’s completely dead. I keep getting stuck on listening for device, but that will never happen. Is there a way to just remove the device?
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01-05-2022 03:33:00
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Tom_Ring
Hi @SolarEclipse. You'll need to do whats called "Removed Failed Device". This can be found in the Ring app under the Keypad Menu > Device Settings > Advanced Options > Removed Failed Device. Let me know if this works for you.
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02-05-2022 09:36:39
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