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How to remove offline keypad
app-settings
device-settings
troubleshooting

How do I remove an old keypad that won’t power on? It’s completely dead. I keep getting stuck on listening for device, but that will never happen. Is there a way to just remove the device?

1874

0

1

01-05-2022 03:33:00

Responses (2)

  • T

    Hi @SolarEclipse. You'll need to do whats called "Removed Failed Device". This can be found in the Ring app under the Keypad Menu > Device Settings > Advanced Options > Removed Failed Device. Let me know if this works for you.

    0

    02-05-2022 09:36:39

    • D

      Thank you! This worked!

      1

      04-05-2022 12:46:49

        T

        Great news, @daymeeyan!

        0

        04-05-2022 11:20:00

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