U
Base Station - offline - no reconnection
cs-support
power-issue
base-station
Overnight our base station went offline, and has yet to find power again. It is showing a red ring with a red light on the power indicator at the top. We have tried multiple outlets to no avail, and the reset button is not resetting the device. Can this be fixed?
917 •
0 •
0 •
25-10-2021 10:43:31
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user524. Typically this can be corrected by a quick tap of the reset button. It's important to never hold this button down, as it might start the factory reset process but not finish it. If done incorrectly, it could cause the problem you are having. I suggest reaching out to our Ring Alarm support team to walk you through the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
26-10-2021 05:10:08
•