The ring door bell is still registered to its owner

Question

I was the 1st owner and still the owner. I had a shared ownership with my son. Recently  he has removed the device from his account, I have changed the password (and still using the same email). I have done factory reset on my device. I wanted to remove RING from my iPhone and then register as a new owner, I couldn't. Basically, I cannot use the ring door bell 2 as the message coming again and again 'this device is still registered to its owner', 'ask the owner to remove it from their account'. Any help will be appreciated

Marley_Ring · Answer

Hi there, @nsr! This should not happen if the same email is being used, but depending on account setup factors a new setup could require an ownership change.Check out our [help center article](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) for steps on changing ownership. An email should be sent, upon a setup attempt of the Doorbell, to the last account owner for verification. If this does not resolve you concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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