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Mailbox Sensor will not install

I just received my mailbox sensor and when trying to install it, the ring app is giving me an error: "Scan the QR code on your Ring. You may have scanned a different device." Just to be sure I've tried scanning the QR cde on the box, the device, and the instruction sheet, with the same results. I went through the "Add a device" steps and chose the mailbox sensor. I even uninstalled and reinstalled the app, but still no luck. Any tips?

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20-11-2020 02:44:03

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