‎Leaking battery in new sensor

English

Help

Community Home

Ring Accessories

Browse posts, comment, and join in the discussion about Ring Chime, Chime Pro, and more.

T

Turner15

Leaking battery in new sensor

contact-sensor

![PXL_20211226_062313180.MP|375x500](upload://dbjl7dDGwFgiB7k0c2iqO8km157.jpeg) We received and placed our ring alarm system 4 days ago and I got a "Low Battery" notification today. I went to check the sensor to find a water-like substance on the inside. When I removed one battery I discovered blackish-blue/green coloration (see photo) pooled inside the sensor. Anyone else have this issue? What steps should be taken?

1285 •

0 •

3 •

26-12-2021 06:33:07

Responses (2)

TE
trail-explorer
Those coin batteries rarely leak. Place a call to Ring and have them send new batteries. If it looks like there is any damage to the circuit board or contacts, ask for entire new sensors.
2
•
26-12-2021 04:37:22
•
T
Tom_Ring
Hi @Turner15. I agree with @trail-explorer on this. The best solution would be to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
•
27-12-2021 07:03:21
•