Ring Accessories
Chime Pro (2nd Generation)-Connects but weak signal
Reading people with similar issues but from over a year ago, hoping something has been done to correct. I am on my second Chime Pro after calling technical support and them telling me it was a faulty first unit. I have an eero 6 network, 3 other ring devices (4 including a bridge), and every time I go to set up the new Chime Pro it tells me "connected but weak signal move closer to router". It's 2 ft from the main router. It has to be something with the eero network or the 2.4 ghz/5 ghz switching. Does anyone have an answer or do I just need to give up?
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18-12-2022 09:53:29
Responses (2)
- U
Hello i know your post was a while ago but i have the same problem. My ring pro 2 worked very well with my Talk Talk wifi until it was upgraded to Eero 6 pro full fibre was fitted at the end of last year. After sending new leads and units since then, Talk Talk said it wasn’t there problem ( having issues with TVs going blue when watching and having to re route ) Talk Talk insist the problem is Sky and ring. Ring sent a new Chime pro 2 and it still won’t connect, saying poor wifi and move nearer to the router. it’s right next to it. i have switched off nearly everything in the house and then tried again, without success. Please can anyone help. Thank you
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31-05-2024 05:36:42
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Tom_Ring
Hi @user30511. What is the RSSI for the Chime Pro (located in the Device Health menu of the Ring app). Are there any other electronic devices plugged in by the area where the Chime Pro is Located? If so, try to isolate the Chime Pro as other devices may be causing interference. Do you get this same error if you move the Chime Pro? I would definitely try connecting the Chime Pro to a dedicated 2.4GHz network, as the 2.4GHz band is more consistent and reliable. Also, since you already have an Eero system, you could add a [Eero Beacon](https://ring.com/products/eero-beacon) to improve dead zones in your WiFi. Let me know if this helps.
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21-12-2022 10:36:51
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