Chime pro 2nd gen pin issues

So everything is working fine with my chime pro except trying to connect it to the chime pro network. I’ve done everything right with set up but it keeps telling me my pin is wrong. I even took a picture of the PIN number underneath the QR code and tried it multiple times but it still says it’s an incorrect pin. I’ve tried removing the device and re-setting it up but every time I get the same outcome. I didn’t want to call support bc I hate having to do that and their chat isn’t supporting troubleshooting atm. Anyone else have this issue?