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user_bfb1ae
Accepted Solution
Time incorrect on videos
troubleshooting
The time on my recorded videos is off by 5 hours. How can I adjust them to the correct time? My phone clock is correct, so it's not linking to it.
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05-07-2024 04:01:01
Responses (2)
- C
Hi @user_bfb1ae. Our team is already looking into this concern. The timestamp on video playback is currently showing in UTC, which is why it appears to be the wrong time in comparison to the timezone you are in.
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08-07-2024 07:08:18
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Community Resources
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Caitlyn_Ring
This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thanks for your patience.
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10-07-2024 11:44:29
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