Responses (24)

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d072c590f2d8e3c5e28b040a8cd7f0
I agree no where to make a complaint. I have the ring doorbell. The product is advertised: See who’s there at the front door when you’re not at home. But if there’s a power outage the ring doorbell does not reconnect to the Wi-Fi so therefore you have to be home which defeats the purpose of the ring doorbell
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12-01-2022 03:21:44
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1d93d2a73248d5d8de3ff64ab437bb
I am really frustrated. I have called at least six times and spent 6-8 hours on the phone with your very polite customer service reps. However with no avail, I can’t seem to get a replacement camera or ring alarm replacement sensor. I am exasperated. And as much as I like the ring app and interface with my properties. I would never buy another product again!!!!
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04-03-2022 14:52:12
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Sincere1

@Chelsea_Ring Community manager how do I make a complaint about customer service/technical help that does not speak or understand english? we were on the phone for over 2 hours with no resolve and constant frustration. Thank you Cherrie

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24-04-2022 23:37:03

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Caitlyn_Ring

Hi @Sincere1. If you have any concerns about your support experience, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to document your feedback. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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25-04-2022 15:55:21

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user27593
From what I have read, this is another Ring dead end! Ring does not want to hear negative feedback. No one does. However, it's imperative to any person or business to understand where and why they are failing. Yesterday I received my products. I spent over 1-1/2 hours with someone from So. Africa who was unable to help. Then I spoke to someone from Texas. I do not think he graduated high school. I haven't spoken to an adult in a professional role (customer service) with such poor use of the English language. VERY DISAPPOINTING! I will write and mail (USPS) my complaint letter. With tracking, I know it will be received. Unfortunately for me, for us, it will not be read by the proper people!
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09-11-2022 12:30:50
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user31375
Ring customer servive is a joke. I spent 2 hours on the phone with Patrick when he transfered me to "Jeff" who undid everything. A complete waste of time. Have sent 2 emails looking for followup and nothing.So far, worst ive experience with a major brand.Be careful
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28-12-2022 16:20:50
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