General Topics
Unable to add credit card on phone or website
My trial has ended and I'm unable to add any of my 3 credit cards to my Ring account in order to subscribe. My cards work fine elsewhere on every online website, in store, and I spoke with AMEX who said there were no failed attempts to access my card from Ring, so it's not a security issue. I spoke to the "support" line who simply made me go through the automated phone system to add my card, which also didn't work. They spoke to their supervisor who also said there's nothing they can do. I'm in Canada and the only thing I can guess is that they aren't setup to take Canadian credit cards yet? If anyone has similar problems let me know, and where to go from here. At this point I'm pretty disappointed at this company and how I'm literally trying my best to give them my money and yet they don't want to troubleshoot this issue?
7733 •
0 •
1 •
08-01-2020 06:17:38
Responses (13)
- E
Did anyone try calling the customer service in Canada? They should know better than the US center, I would hope. Canada +1 855-300-7289
•0
14-01-2020 10:04:58
KNo the problem isn't resolved. I did call the Canadian tech support line, though the guy hadn't heard of a postal code before and was in Arizona haha (Nice guy though!). My trial was extended by 2 weeks but in 2 weeks I'll still be unable to subscribe to Ring. Seems like the tech support might want to work on the fact that an entire country can't give them payment? Hope nobody has stock in Ring.
•0
15-01-2020 09:02:16
- N
SAME here! I am in Oregon! Our trail expired like two weeks ago and I have tried to pay with three different credit card. I also called ring customer service and they just kept saying there was something wrong with my bank. Ididn't think it would be my bank since I use all my cards all the time and they are all fine. But I still called my band and it turned out all my cards are FINE. I don't know what Ring is doing with this protection plan thing! I really liked it duirng the trail. Now I am thinking to get ride of my device since it is not that useful. Very DISPOINTED!!!!
•0
01-02-2020 07:00:12
- C
This happens to me every month. EVERY month. I waste an hour trying to add a card, calling them, doing the card thing over the phone, supervisor...and they extend my trial by a month and say they will take care of it before the next month.
•0
13-05-2020 03:34:18
•
KI was able to resolve it in discussion with the billing team. My credit card billing address was slightly different than what was on my Nest account (i used my specific community/town for my city rather than the greater metropolitan area, which is how it was listed on my card profile). Once I updated my address it worked! Interestingly I use the wrong city on numerous other websites including Amazon, but I guess Nest is much more particular about matching up the billing address. So double check what your credit card has on file for your address vs. Nest and see if that fixes the problem.
•0
13-05-2020 04:30:00
- C
I have the same problem in the U K don't waste your time doing this as it won't work absolute garbage website you can't even chat or email people would have been better buying something from China cheaper yes but at least it works and saves your recordings for free. I look forward to a reply from RING??????
•0
26-11-2020 08:58:03
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
MJHR
Hi i have the same issue!! as you, and i am living in Canada as well. Do you resolve the problem ?
0
14-01-2020 09:58:32
•