General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
T
Ring Protect Plan
I have a Basic Ring Protect Plan and intend to update to Protect Plus. I have opted for the 12 month payment, meaning the $40 annual plan still has six months to go. is there a way to get credit for the unused portion when upgrading please?
880 •
0 •
0 •
26-07-2020 07:19:51
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hey @Thommy. When you upgrade your plan to the Protect Plus from the Basic, you should receive a prorated refund for the remaining portion of your yearly subscription. Please allow about 5-7 business days for this to be processed as well. If for any reason you don't see this refund applied back to your original payment method, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and get everything squared away for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
27-07-2020 03:51:40
•