RING Lack of Car Cam Communication

Not sure why RING is lacking communication with regards to shipping dates of this product. I understand that there may be shipping delays and so forth. But, it is business like to at least inform the consumers that have already paid for their order. Rather, we are given ETA that changes. Mine still says a date passed. I see in this community many inquiring while RING response vaguely with "we don't have access to acct since this is a public forum". I mean, do they not get the fact that we just want a date and not so much access Info. Granted each act will have different dates; but at this point, we need some information. MY ETA 11/3 has passed with no status. I contacted CSR and was useless. Now I am being told by Dec even though not noted. Ordered Date 05/2023