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Ring App no longer works while using VPN
connectivity
ios
Is this a permanent change in Ring policy? or will this be fixed? I came to Ring because it did work with VPN... now it doesn't. VERY disappointing.
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13-04-2021 16:08:31
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Caitlyn_Ring
Hi @RangerJake. Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs. Also, our security systems block IP addresses used to exploit or attack our systems and occasionally VPN IP addresses fall into that category.Ring values the trust our neighbors place in us and we are committed to the highest level of customer information and data security. As we continually work to make our devices and services more useful and secure for our users, we are actively developing new security features and capabilities. Feel free to check out our [help center article ](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-) about the RIng app and VPNs.If you are needing additional assistance or information on this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-04-2021 17:25:52
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