Ridiculous Returns Process - Complaint

So I've just spent an incredibly frustrating hour or so on the phone trying to get a returns label for an alarm system that I ordered in error directly from Ring. I had to open the package; open the box; locate the MAC address (there are actually two); tell the agent the MAC addresses; then take a photo of the MAC address as it couldn't be identified on the system; send this to an email address (that didn't exist); resend the photo. Much of the problem seemed to be caused by my system never having been used. In summary the worst returns process I have ever experienced and I will go out of my way to avoid buying Ring products in future.. Why can't Ring generate a returns label from my order number?