user_1e1f77
Return my order
Hello, I'd like to return my order XXXXXXHow do I proceed ? It's not listed on my account since I didn't create one I paid with PayPal. Thank you
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29-08-2024 12:50:15
Responses (1)
- U
Your customer service is p-ss poor. To simply return an unopened item, I can't get help via chat, let alone get a returns label online. I am told to ring a customer support number, where, once I am in the queue, I just remain in a queue for 15mins+. I have no idea if you're actually answering calls on a Saturday but of course that isn't explained anywhere so I may well be holding on for nothing. So I hung up. I will process a credit card chargeback instead, and let you deal with that instead, if you aren't interested in dealing with your customers.
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07-09-2024 04:30:01
JHi @user_1e1f77. If your order number starts with a XXXXXXXXXX, you can process a return online here.
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09-09-2024 03:48:45
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Caitlyn_Ring
Hi @user_1e1f77. To set up a return, please reach out to our support team. They can assist you with getting a return label. Keep in mind that you have 30 days from the day you received your device to initiate a return.
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30-08-2024 02:22:32
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