Really Ring, ticky tacky watch a customer walk
I reported the theft the week it happened to both Ring and the Police department the first week of June, the officers investigated with in days. The report was just posted and I had to resubmit, but Ring is refusing based on the date of the report getting to them. I provided the online incident report where I informed the police and included that in the report. Why am I being penalized because I couldn't get a copy of the report. I informed Ring and the police, they in turn investigated in a timely manner, but records is overwhelmed so it took a while for me to get a copy of the report. That is ticky tacky and I lost all four of my devices if that is the way Ring wants to play, i will not replace with Ring.
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02-07-2022 02:41:36
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Tom_Ring
Hi @shanethepepzman. I suggest following up with Ring and asking to speak to a level 2 supervisor. While our [Theft Policy](https://support.ring.com/hc/en-us/articles/115003475783-What-to-do-After-the-Theft-of-Your-Ring-Device) does state that incidents need to be reported within 15 days, you should not be penalized for waiting on the paperwork.@okguy1, you can find a copy of our Warranty [here](https://ring.com/warranty). We also offer an extended warranty for all of our devices. To take advantage of that extended warranty, you must subscribe to the [Ring Protect Plus Plan](https://en-uk.ring.com/pages/protect-plans) before your 1 year warranty is up.
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05-07-2022 22:54:47
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