General Topics
user81933
Play back is grey and pixely
Playback or viewing my cam and the screen goes grey couple of missing pixels and you can see its showing under the grey
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07-05-2024 01:46:08
Responses (4)
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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08-06-2024 05:20:22
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- S
Was this resolved? I’m having the same problem. And I’m pretty sure it is not a router signal/band width problem. It is not a problem on live view. Only when viewing recordings.
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19-07-2024 02:47:13
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- C
Hi @steve9. You can find troubleshooting steps for discolored video playback in the marked solution. If this issue persists, our support team can take a closer look.
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22-07-2024 03:20:39
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Justin_Ring
Hi @user81933. I would recommend trying these troubleshooting steps for your concern: Reboot your Ring device using the Ring app. Reboot your router by unplugging it from power for a few seconds and plugging it back in. Verify your Ring device has good signal strength. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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09-05-2024 05:19:26
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