Responses (2)

M

Myetty

Been trying to subscribe to protection plan and not able to

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26-04-2020 14:43:18

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D

Danny777

ME TOO!!!! I’ve been trying for several days with no success. Get the same message others get; screenshot included. My account is updated and I used the 30 day trail. Now I want to subscribe but cannot.

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28-04-2020 14:01:30

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Dalmatprod

I know this problem all too well! I tried for over a year to join, but the website always replied with a problem and was unable to do so. Then I called tech support and got bounced around there, as well.I had all the necessary info at hand. I tried all the online help recommendations, also to no avail. It got to the point that I knew I was wasting precious time that I could be using properly, rather than spending a couple of hours per day, trying to setup the account.Finally, I got connected, but then my password became corrupted in their system, and I had to go through the process of re-establishing a new password. And that was another horror show, as no matter which password (I use a top-shelf password software program, so I only need to know one, master password) it wasn't accepted. Finally, I just walked away from here and figured I have one of the most expensive doorbells that does nothing but ring, in _my_ neighborhood.Try going to support. Personally, with nearly 40 years experience with computers and, as a consultant to small businesses and consumers, I was amazed at how screwed up this system was/is.Good luck!Stay Safe, Stay Well, Stay Home!

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28-04-2020 14:55:37

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ladylvspink

Same!

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29-04-2020 18:23:23

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ladylvspink

Re: Not Able to Subscribe to Protection Plan

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29-04-2020 18:24:32

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ladylvspink

I have tried the app and my computer. I already attached a screen shot. You cannot purchase a protection plan. Plain and simple. None of the options are available to any of us. We would all like a response from RING. We paid a pretty penny for these products and I understand things are locked down right now, but computers and online help isn't. PLEASE ACKNOWLEDGE and explain how to get this taken care of.

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29-04-2020 19:20:59

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Eagle328

Because you have no devices on your account. That's why...

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29-04-2020 18:55:43

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ladylvspink

Why is that? When I did when I had the trial subscription. Who removed them?

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29-04-2020 19:22:05

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Eagle328

Make sure you're signed into the correct account. It can't add a plan if there are no devices listed. Nothing gets removed unless the user removed it. You can call customer support. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)

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29-04-2020 19:28:14