Motion alerts not showing on my or my wife's phones

My wife and I haven't received any motion alerts for the last 24 hours. The device is still detecting motion because it records everything, and we received a doorbell notification when a delivery guy pressed the button. It seems like the problem is only limited to motion alerts. Here's what we have and everything I've tried. - Ring Doorbell Pro - iPhone 11 Pro Max - notifications in the app are turned on, toggled them off and on multiple times anyway - notifications in ios are turned on, toggled them off and on multiple times anyway - removed and reinstalled the app - reset both of our phones - reset the Ring device - reset our modem - internet signal is strong (d/l over 350mbps, u/l over 12mbps) - downloaded Rapid Ring and still not receiving motion alerts - RSSI is -41 - voltage unknown but has never been an issue before