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Hi I’ve purchased a new doorbell and chime today and it’s tell me my free trial has ended when it didn’t even start! How it what can I do about this?? Thanks
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21-02-2021 09:16:41
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Caitlyn_Ring
Hi @Debbiehuntington. For this concern, would you mind reaching out to our support team? They'll be able to pull up your account and take a look at your trial to make sure everything is in order. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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22-02-2021 06:39:19
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