Responses (1)

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  Chelsea_Ring

  Hi @Paigechipman. You will need to reach out to our support team for additional help here on this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  09-07-2020 06:05:05

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  honkwomp54

  There is no phone selection for this issue Its sales, first time setup Can you tell me what option number it is? This has made me hate ring. Why can't you all just validate some security questions to let me in my account.?

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  12-08-2020 10:36:00

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  Chelsea_Ring

  @honkwomp54 There is not a phone option when in the chat feature on Ring.com/help. You will need to call into the number for your country [here](https://support.ring.com/hc/en-us/articles/213608406). Once you call in, you should be able to get to an agent for further assistance, and ensure you are calling during the[hours of operation](https://support.ring.com/hc/en-us/articles/360041597471) for our support team.

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  12-08-2020 10:43:07