Complaint: Poor quality products and customer service too
Hi there, I own a Video Doorbell 3 Plus (since October 2020) and a Ring Spotlight Pro Wireless (2nd Generation) which replaced a faulty Ring Spotlight Wireless (1st Generation). The Ring Spotlight Wireless went faulty within 6 months of owning it - just failed to turn on. And in the last 5 months, I've had issues with my Doorbell dropping off WiFi, flashing blue and failing to reconnect either randomly after around 3-5 days or more commonly, if someone presses the button. This is the second product (and the 3rd is relatively new so still time to fail) from Ring that has failed in my short 2.5 years of being a Ring customer. After following instructions and reset options on the Forums and help without success after several months of annoyance with the Doorbell, I contacted customer care today only to be told that the device is faulty but now out of warranty and so they can only offer a 30% discount on an upgrade. Anyone else finding the quality of Ring products to be very poor and the customer service available afterwards to be similar? I've scanned the forums and it appears that the disconnecting and dropping WiFi on the Doorbell is a common fault so I'm wondering why there was no product recall? When asked about how do I escalate this as I wasn't happy with the support on the phone, I was advised that there was no option to and that the customer service rep I was talking to would escalate it with their manager. Really poor service - am I just unlucky or have others faced the same?
263 •
1 •
0 •
27-03-2023 11:03:26
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user_36ce6c
I originally praised the ring cameras i had installed around my home. But now I am learning by my own personal experience how poor the quality of their products and their service is. In just 18 months, the lens fell off of one of my cameras. The videos are spotty and distorted at night now. Ring support would not offer any support other than to have me try and glue the lense back on. They even went as far as accusing me of neglecting the camera. First of all, the camera is installed 12 to 15 feet up in my house, thus nothing can reach it and secondly, do they now require maintenance? It's obvious that it is a manufacturing defect or flaw! This product may be affordable, but it's not worth it if you have to replace cameras every 18 to 24 months
0
10-04-2025 05:37:16
•