Chime not working since Broadband changed

Question

*I had new broadband installed yesterday. I updated the outdoor device and am trying to update the chime but when I press and hold the button on the side the front doesn’t light as it should. I’ve tried different power sockets but still no luck*

Justin_Ring · Answer

Hi @user57658. Those were excellent troubleshooting steps to try for an unresponsive Ring Chime. I recommend making sure you are pressing and holding the setup button for 20–25 seconds. If that makes no difference and your chime is still unresponsive, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

system · Answer

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Chime not working since Broadband changed

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