Bad experience - call center

I have been having issues accessing my camera footage and live stream for two days I spoke to a representative who is called Real C she told me they were doing an update to the camera system that would affect the live streaming and the recordings, however she said it was resolved so I shouldn't have an issue. I told her I had screenshot notifications of the issue past the update and she told me there was issues with my cellular phone or Wi-Fi. The security cameras are on to WiFi separate from each other, I checked sporadically over a two day period with the same issues, I also insured I had full or strong cellular strength. I've been with RING for quite some time and this is the first time this issue has happened concurrently for this period of time.She said she did not have any way to document the issues I was having that I was able to verify and the only way to make an official complaint was to write it down myself somewhere, but I could not speak to a representative about it. Purchasing the ring product was very easy and I had great experiences with other representatives however the last couple of weeks I've had less then remarkable experiences with three representatives two of them were supervisors