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Adding or changing internet connection
I like Ring products, but it is frustrating to change or add internet WiFi connection to Ring products because the process is NOT SOFTWARE driven Do do this I have to connect each device separately by accessing the activation button on each.. With the Door Bell, the cover has to be removed , the button pressed the follow up on the software, Repeat for each Outdoor Cam, which is not easily reached. This is 19th century process on a 29th century product.. All IP driven product are software accessible.. Why wouldn’t Ring implement this. I’ve had to change Internet provides twice and also change or upgrade router and modem.. This making the Ring connection process painf and unnecessarily frustrating.. I am planning to ad 2 additional Outdoor Cameras. but if this is not changed, Ring will loose me as a customer Frank
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28-10-2019 22:06:53
Responses (5)
- A
The stick up cam does NOTHING for outdoor needs. As mentioned, I have 2 outdoor floodlight cams. I don't have a ladder tall enough to reach the device (which is about 25 feet in the air). You need to have a software app that allows resetting the device without me having to higher a professional that
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23-05-2020 19:51:35
- A
Totally agree with Frank. I have 2 video doorbell pros, and more importantly, 2 floodlight cams. One of the cams is located about 25' in the air, as the driveway slopes up. I need to change my router password, but it's ridiculous for me to have to higher a professional just so that person can bring a ladder tall enough. Security protocol recommends changing passwords frequently to protect self, but I feel Ring gives me no choice but to keep the password the contractors initially set (new home construction), which is too simple and easily hacked. This should be software driven. Come on Ring, help us out for those that have your products installed at a higher level.
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23-05-2020 19:46:26
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- N
Absolutley agree - this is ridiculous. I have to update the wifi but my doorbell is screwed into the wall - I am not even sure how i'd go about taking it off and there's absolutly no reason I should have to just to refresh the wifi connection. I am upgrading all my security soon and I don't think Ring is going to have any part in it!!
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04-08-2020 22:57:40
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FMine has two screws and it uses a star bit which you can buy at a hardware store but I agree with everyone on here that having to take it apart to change the internet connection is ridiculous
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05-09-2020 23:47:59
- R
This is beyond absurd. Take the device off the wall, get the code (and thank you so much for telling us to document this during installation) and then hit the orange button which does nothing.Ring products are garbage. Replacing mine. A WiFi device that cannot be updated with a new WiFi.Congrats Ring, you win the moron company of the year award.
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31-07-2021 14:50:22
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- R
This is beyond absurd. Take the device off the wall, get the code (and thank you so much for telling us to document this during installation) and then hit the orange button which does nothing.Ring products are garbage. Replacing mine. A WiFi device that cannot be updated with a new WiFi.Congrats Ring, you win the moron company of the year award.
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31-07-2021 14:50:22
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Brad
I have insultated my home network from my ISP. I have my own router, switch and wifi access points. I just plug my router into the ISP cable modem. It does not matter who my ISP is or what they do, my local IP adddrresses and wifi is mine and never changes. Just a thought . . .
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28-10-2019 23:40:18
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