General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
U
Account set up
app-settings
installation
cs-support
recently got a ring camera for my grandfather .. he set up the camera on his phone and died shortly after. I wasn’t able to get ahold of his phone to send me a code to make me apart of it so now it’s connected go my house but im not able to look at it or use it. I don’t want to purchase another one is there any way I can differently get his information off and switched over to mine ?
169 •
0 •
0 •
02-06-2023 03:48:07
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user46954. My condolences for your loss. We do have a process to change the ownership of a device, particularly in situations like this. When you're able to, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can help start this process. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
02-06-2023 15:31:40
•