Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
U
Verification
app-settings

It is frustrating to be allowed only one phone number for two-step verification. Households have multiple phones. Each family member has a phone. In our case if my husband needs to sign back into Ring, he has to get a code from me to do so. I may be at work or out doing something and not immediately available to text the code. And vice versa if his number is the one for verification. Other products allow more than one phone number for verification and one can then choose which number or email to use for the verification code. Like a lot about Ring. But his is frustrating.

8

2

0

28-03-2025 02:45:33

Responses (1)

  • T

    Hi @user_6bd441. Each user should have their own login credentials, along with their own two-step verification. If you haven't already, set up your household with Shared User access.   https://ring.com/support/articles/clv68/adding-and-managing-shared-and-guest-users

    0

    31-03-2025 02:31:13

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