Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
M
Spiders and Spider Webs trigger motion on POE Elite Cameras
hardwired-security-cameras
troubleshooting
app-request

Hello: I have multiple Ring cameras and what is interesting is that the POE Elite Cameras must use a different method when seeing motion because as many have pointed out on this board that insects (spiders and webs for me) will often trigger the motion at night.  I have done everything to prevent this (all different methods via the app: sensitivity, Smart vs regular) and have also sprayed the areas as well and it really doesn't help much.  I also have two Spotlight Cam Plus/Pro cameras and they do not have the same issue.  So there must be something different and as a loyal Ring Customer I expect this bug (no pun intended) with the POE cameras to be fixed as this is unacceptable!  It would be nice to get a firmware update that fixes this!!  Please help or I may be forced to go to an entirely different company that doesn't have these issues.

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09-07-2024 12:40:39

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