Responses (8)

• C

  Chelsea_Ring

  Hey @dp99. There's a couple things we can try to see if we can get your Ring app on your smart fridge to keep you logged in. First, I would recommend to clear the app cache using by going into your Fridge's settings and going to Apps -\> Storage -\> Apps \> Ring -\> Clear Cache. From there, log in, and monitor it as you normally would and see if it keeps you logged in. Secondly, if you're still being logged out, try removing the app and redownloading it, as sometimes a fresh install helps as well.

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  05-02-2020 04:37:42

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  D

  dp99

  Hi Thanks for the reply OK I have made some progress ! I have deleted the app data After doing this, hey presto a ring doorbell picture appeared instead of the login details in the widget. I can now view the doorbell live and recieve calls from the widget withount constantly having to login ! so good news It doesnt let me access the event history though, it just says "unable to process your request, try again later. To be honest I am not that bothered about event history as long as I can view live and answer calls without logging in everytime, I am happy Thanks for your help, much appreciated D

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  05-02-2020 05:03:16

  D

  deebee01

  Thank you guy's this helped me trouble shoot the same issue that I been dealing with for months just have time to do it now and it worked. A Very big Thank you Thanks ?‍?? :robothappy:

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  17-04-2020 11:14:48

  D

  dirtdiver

  I have a new smart fridge and I've tried clearing the cache as well as deleting and reinstalling the Ring app. The app only stays logged in for brief periods of time. The one time I tested the app on the fridge when I was logged in we could answer the doorbell ring on the Fridge. Is there an app update coming to fix this? Otherwise this is just a waste of time to keep logging in for a few minutes here and there.

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  25-04-2020 09:02:27

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  Chelsea_Ring

  Hey neighbors! Sorry for the delay in getting back to you on this. I wanted to reach out to Samsung Support for this concern specifically, as it seemed to be something on their end from what I've seen in your post, and other neighbors in the Community. Samsung has stated that you may be having a concern with your device and the Ring app that they have recently reported on. They ask for our neighbors to try to add the “Ring Widget” to the home screen (Long press on home screen -\> select Widgets -\> choose Ring). They state that if the devices appear on the widget, you are logged in and should be ok. Although, you may not see your devices there, as the Ring App will not work with the OS on the fridge since the "One Time Token mechanism has been removed," as they described it. They also stated that they are currently testing an alternative app to replace the current "Ring App." The update for this is expected by end of June. Feel free to report back once you notice that you have gotten this update, or with any other interactions you may have when reaching out to Samsung Support! :)

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  07-05-2020 07:40:38

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  unomike

  Yes, hopefully this new app or update that is expected in June works. I just tried the clear data/cache approach mentioned in earlier posts and that did not work. It actually never logged me in again and gave me an error instead.

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  13-05-2020 05:57:58

• J

  jia5473

  New year, same issue with the ring app not staying logged into the smart fridge. Clear the Cache yet still happens. Have had the fridge for over two years dealing with both same issue.

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  02-01-2021 05:12:26

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• J

  JovanJ

  Hi there, I think that I have found a solution for smart hub Samsung fringe and ring disconnecting problem . I have noticed that in the ring app , under authorised device’s there is no Samsung fridge , so I think that is a problem. Solution : Go to web browser on Samsung fridge, log on to myring.com. While logging in tick box “ remember this browser “ . After logging in in the ring app Samsung device will be added to list of authorised devices, close browser and restart your fridge smart hub . And that would solve the problem, it works for last 3 days in my case. I

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  15-01-2021 07:31:10

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• L

  larim

  Hello, I have the same issue with ring doorbell pro my Samsung family hub is not in authorized devices? Doorbell is not showing in the family hub because it says that the session has expired. Please help?

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  03-02-2021 10:23:06

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• A

  Alberto697

  I had to clear cache on the browser and the ring app, and use the 2factor text authentication, but I was able to get it running again.

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  08-05-2021 03:16:01

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