Ring PRO - Automatic doorbell feed on Echo devices stopped working
Hi. A week ago my video feed on both Echo devices (Show, Spot) after doorbell stopped working. Announcement is made on all devices, but no video at all. There’s not “RING.COM” display at all … Some facts: i tried to disable/enable Ring skill many times I re-added Ring doorbell in Alexa many times I re-enabled “Dorbell press Announcements” on doorbell settings in Alexa app. I didn’t change any names of Alexa devices WiFi signal strenght of doorbell is excellent EDIT: Today, in the morning video feed worked. Once. I tried again now and it’s not working …
3089 •
0 •
6 •
22-11-2020 03:46:45
Responses (7)
- A
@Marley\_Ring first of all thanks for replay. Of course I tried all what you wrote. 1. Signal strenght is, like I wrote "Excellent" (device Helath - RSSI around -50 or even better so always in "green" mode. 2. Live view working perfect on mobile signal or in my wifi. 3. Phone notifications when someone rings a bell come in a second, so perfect. Problem is just live view, so I'm sure this has nothing to do with my WIFI or any other network thing. As mentioned before. This was wroking about 10 days ago without any problems from beginning ot his functionality and in these 10 days I did not change any network or any configuration regarding Ring.
•1
24-11-2020 05:24:53
FSame problem. Used to work, works on phone and Echo makes doorbell announcement but it just decided to stop showing live video automatically with no change in settings. Confirmed all settings are correct in Alexa app.
•0
30-11-2020 05:49:32
A@[Marley\_Ring](https://community.ring.com/t5/user/viewprofilepage/user-id/95) any news? And one more thing to add. When I use "Alexa show \." it works correct so skill is working as well.
•1
30-11-2020 06:57:54
CI have the same issue and been through the same process. I receive an announcement on my show 5 but no live view. I have 2 doorbells. one i receive live view + announcement. The other only announcement. WiFi on both is good.
•0
01-12-2020 10:35:53
- S
Same for me it worked fine for a few days and now, it only announces someone's at the door.. :( At least it could display a screenshot like it does on the smart notifications of the phone? that's convenient and easy enough isnt it?
•0
08-12-2020 11:15:36
•
- I
Disable free time fixes my issue with the announcement. Hope that helos
•0
25-12-2020 09:13:18
•
- H
Same issue here, Ring support is still not aware of a fix as of today.... There is a similar post here: https://community.ring.com/t/bug-report-echo-show-not-automatically-showing-proven-reproducible-issue-with-workaround/12514
•0
08-03-2021 07:54:21
•
- T
Still having this issues in XXXX. My Echo show only slows the Ring Doorbell video preview sometimes. The rest of the time it just shows a text notification on the screen.
•0
29-04-2024 01:40:33
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Hi there, @akulp! During these times, does a live video connect through the Ring app? Please test this operation if you have not already. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. Feel free to let us know how this goes! :)
0
23-11-2020 11:53:57
•