Amazon Alexa + Ring
Ring motion sensors not triggering routines
Hello ring family. Since the update, I have noticed that the none of the ring sensors are triggering Alexa routines anymore. My routines are working fine when I do a test play of them but when trying to auto trigger the routine by one of the ring sensors, the routine doesn’t play. Example: I have a door contact sensor on my garage side door. When the sensor is opened, it turns on garage light. When the sensor is closed the light shuts off. I have gone through the process of unlinking… linking back etc… still not working. Anyone else experiencing this
14166 •
0 •
52 •
26-11-2020 03:38:49
Responses (29)
- P
Ring got hacked or something two days ago. But reported up and running tonight. I have gone ahead and disabled the skill in Alexa, re enabled, readers the ring sensors and created new routines to test and still mot working. I do not know if they are aware this issue is also present.
•0
27-11-2020 05:16:57
MI’m having the same issue. Arming/disarming ring was triggering a routine to change the led color on my Inovelli smart switches located at my exterior doors, but it stopped working a couple days ago. Manually triggering routine works.
•0
27-11-2020 05:23:01
- S
Same here. I have contacted Ring Support and they say they are working on the issue and have promised to email me when fixed.
•2
26-11-2020 12:59:07
•
- S
Same here. I thought I did something when I installed some new light switches on the 24th.
•1
26-11-2020 01:21:54
•
WSame issue here. I have a routine setup to arm alarm in stay mode and shut off all the lights and other smart plugs and turn on a lamp. It arms the alarm, but does not execute other stuff in my routine. Started occuring yesterday. I made a new rountine, disabled/enabled the skill...same issue.
•1
26-11-2020 01:33:59
- 6
Same for me since yesterday afternoon The sensors on the ring app were updating their status, but in the Alexa app they were showing no activity. I disabled and reenabled each sensor in Alexa and their statuses have updated by the routines still aren't triggering Not sure if it's just a fall out from yesterday's outage still
•2
26-11-2020 01:51:33
•
TSame thing is happening with me. I’ve been trying to figure it out for hours, but looks like people are having the same issue. I have Ring door senses that are not automatically triggering routines. If I run them manually they work but they’re not working automatically like they have done for months. Hope they fix it soon!
•2
26-11-2020 02:28:49
GI am very happy I found this thread. I have the same problem for the past two days. I have been trying everything under the sun to fix and I can't seem to resolve. As part of troubleshooting I have confirmed that Alexa does see the motion (open Alexa app under the device and step in front of motion sensor, it says motion detected from that), but the trigger is still not working.
•1
26-11-2020 02:35:03
- M
Same issue here. Being new to Ring security a few days ago i'm glad i found this thread to know they did work but now arent.
•0
26-11-2020 03:12:06
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Mbittel
Mine stopped working as well. Been working fine for months.
2
26-11-2020 12:32:56
•