Amazon Alexa + Ring
Alexa integration doesn't work 50% of the time
Whenever my doorbell is pressed theres about a 50/50 chance that the Alexas in my house will go off. This issue started at the same time as the chimes stopped working (https://community.ring.com/t/chime-pro-1st-gen-and-chime-no-sound-when-doorbell-pressed/182259/107), and either all devices (all 4 echo devices and chime) would go off at the same time or none would, so it seems pretty clear the issues are linked. As per that thread the chime issue was fixed, however the Alexa integration is still broken. Several of us still had the issues with the Alexa integration in that thread, but unfortunately that thread was closed. I have tried every possible troubleshooting step, including full resets of all devices, power cycles, relinking etc. Ring support don't have an idea of the cause and say to contact amazon, amazon say to contact ring. Could we please acknowledge this obvious bug, and be informed as to when it is fixed?
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21-04-2023 06:21:37
Responses (12)
- U
Does the behavior still persist if you turn off motion alerts announcements from Alexa? Sounds like it might be trying to not send you too many notifications via Alexa (which is stupid because why would ever not want to hear a doorbell press but what can you do). Other thing to try might be to try to reduce your recording time (if its set to 1 minute) to see if that is any better, either way a shame this isn't fully fixed just yet.
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23-03-2023 11:54:39
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JHi user21614, Nah, It still dosnt anounce a doorbell press even if the motion anounments are turned off. Tbh, i think this has been a problem for longer than the chimes not sounding. I fitted a Ring Pro about a year ago now at my parents house and it hardly ever anounces door bell pushes and they have movement anounments perminantly turned off. This is a shame as they have an Echo show and i wanted anybody at thier door to be automatically displayed on the screen before they open the door. Their Ring Pro faces a main road and is offten recording passing cars/people (which is what we want) A friend also has Ring Pro but theirs sees very little movement and only sees people at thier front door shortly before the door bell is normaly pushed and thier Alexa always seems to anounce it. Mine is somewhere in between with it sometimes anouncing and sometimes not, but if i test not pressing the door bell for at least 30 seconds after movment detection then it definitely dose not anounce. This Alexa problem, just like the chimes, is definitely linked to if the doorbell is recording motion, its just Ring have had to address the Chime issue as it is all thier product, i suspect the Alexa issue will just be blamed on an issue with the Alexa and not the Ring product even though i suspected the two issues are linked.
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23-03-2023 03:10:58
UThats a shame, I have motion alerts on my phone but only want doorbell presses on chime / Alexa devices, so was hoping that would still work. I'm also on a busy road and get lots of movement notifications / recordings, so will test and see what happens. Yeah thats my concern as well, was hoping the issues were linked so they would fix both but appears from your testing that isn't the case :frowning:
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23-03-2023 03:17:11
- U
I'm experiencing exactly the same issue: After setting up the Ring with the Echo Show 5, all works well -- the Amazon and Ring accounts are paired, alerts come through straight away, no issues... **The only problem is it doesn't last!** Within a matter of hours, the Echo no longer sounds or shows anything on screen when the doorbell is pressed. I can still use voice commands to answer the door, so it's not a connectivity issue or a matter of the Ring skill being disabled. No other settings are changed in the interim, do not disturb mode is disabled, and it is definitely set to announce on this device. **Has there been any progress on this at all?** I only have the doorbell alerts activated, no motion control.
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10-04-2023 04:53:40
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- U
Hi @Caitlyn_Ring Would it be possible to get an update on this issue? Is it something your teams are aware of / working on?
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01-05-2023 09:01:41
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- J
Hi neighbors. I do appreciate the information that you have provided. Additionally, when you notice your Alexa device does not notify you when someone rings your Doorbell and you check your Event History in the Ring app, does that event show up as a motion event or as a ring? If it is showing up as a motion event, temporarily disable Motion Detection and let me know if that results in having your Alexa device notify you correctly when you test ringing the Doorbell yourself a few times. This extra information will help me look into this further. I also want to thank you for your time and patience.
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03-05-2023 10:26:57
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UHi Justin, Thanks for getting back to us on this. Can't speak for the others but in my case the doorbell presses show up in the ring app history as a doorbell press event, they also notify my phone (which always worked) and set off my chime (which broke as described in the other thread but is back working now). I only have alexa/chime notify me for rings, and my phone notifies me for rings and motion. Currently we are still having the issue where when the doorbell is pressed it will only sometimes alert alexa, chime + phone notifications are working normally. In my brief testing of enabling motion alerts on the alexa they seem to go off every time, but this is only something I've tested for a few hours this morning. Some other people have commented it appears to be something to do with if there is motion well before the doorbell press (so the camera is recording / sends a motion alert) the alexa doorbell press notification won't go off, but haven't tested this out myself yet. If its of any use I can try and start keeping a log of doorbell presses and whether Alexa went off or not, which should hopefully be useful in identifying a pattern? If there is any further testing I can do on my side to help you figure this out please do let me know, thanks :slight_smile:
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04-05-2023 06:40:11
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JAB1972
So, just recived the same email. Didnt reboot or reset anything and did a quick test (3 times). Walked infront of Ring Pro so motion dectection notification was sent to my phone and anounced by Alexa (as usual) Waited about 1 minute and pressed door bell and I am very pleased to report that the chimes now sounded on each test!!! But......Alexa is still not anouncing the doorbell push if not pressed straight away. Alexa is anouncing motion dection ok (as usual) and if the doorbell is pressed without first detecting movement (or very quick after detecting movment) then Alexa announces door bell press ok, but still not after approx 30+ seconds of motion detection (Which is the same fault that was affecting the chimes) So Ring, you are 90% there!!!! but i am sorry to say not 100% The main thing though, which is obviously the most important, is that the chimes now seem to work 100% of the time again which is the main thing. Would be nice if you could now also fix the Alexa integration as well (preferably without breaking the chimes again!!) and not take another 2-3 months in doing so!!!!!
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22-03-2023 10:55:55
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