Amazon Alexa + Ring
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Alexa cannot discover Ring Floodlight Cam
I cannot discover my Ring Floodlight Cam in the Alexa app using the Ring Alexa skill. I have tried every possible troubleshooting step multiple times: - disabled/re-enabled the Ring Alexa skill - removed the camera from the Ring app and added it again - unplugged the camera for 30 seconds and plugged it in again - unplugged an echo device for 30 seconds and plugged it in again - connected my Ring account to IFTTT (the camera appeared in IFTTT when I did this!) - installed the Alexa app and the Ring app on a completely different smartphone - attempted to discover devices while the camera was in setup mode Nothing works. Ring support will not acknowledge that this is a known issue. Multiple users have posted feedback for the Alexa skill indicating that they cannot discover the Floodlight Cam. Some users have even stated that other Ring products are discovered successfully, but the Floodlight Cam is not discoverable. I have many smart home devices integrated with Alexa. I even have a Nest Cam Outdoor IQ integrated with Alexa. I was going to sell the Nest camera and switch to Ring exclusively due to reports of better Alexa integration with Ring cameras. I am shocked that Alexa cannot even discover the Ring Floodlight Cam!
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07-08-2019 14:49:31
Responses (2)
- A
> @Marley\_Ring wrote: > > Hey @markdatter, glad to hear it finally added for you. It's odd to see a device fail discovery by Alexa, even more unusual that it's resolved itself after many attempts. Nevertheless, your patience and persistence helped you achieve this functionality and I hope you th
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09-08-2019 22:56:33
CHi @jamielin. If the suggestions previously mentioned in this thread do not resolve your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and offer more advanced troubleshooting supp
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19-01-2021 18:00:10
- J
Anymore updates on this.? I don't have the CAM but just the floodlights. They are not discoverable still after several hours. Alexa says its a ring issue. I have tried all the above. Reset the skill, linked and unlinked. Still not finding them. Its 2022 now and still same issue. WOW!!!
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12-06-2022 04:33:40
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markdatter
Update: I tried to discover the camera every few hours the day after I had all of these problems. The camera was finally discovered at night just before going to bed. I didn’t do anything differently, it just worked.
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08-08-2019 14:36:20
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